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Improving Provider Communication & Shared Decision Making: Challenges & opportunities

  • Essential Partners 186 Alewife Brook Parkway Cambridge, MA, 02138 United States (map)

Presenter: Margarita Alegria, PhD

This workshop is designed to help providers improve therapeutic alliance, client-provider communication, continuance in care, and satisfaction with services for people in similar and different ethnic/racial backgrounds in relationship to their clients in order to improve shared decision making. We will cover a variety of topics, including perspective taking; frequent attributional errors that providers make; and ways to increase skill and receptivity in accessing client participation and collaboration in decision making. Ways to improve the ability to listen, empathize and ask questions effectively will be discussed as will increased awareness of provider perceptions and misperceptions.

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