Service Delivery Innovation in Massachusetts
A key component of the CBH Knowledge Center’s mission is ensuring that the Commonwealth continues to develop and evaluate new models of service delivery.
The Massachusetts children’s behavioral health service delivery system has a strong tradition of innovation. Innovative service models have been developed and incubated by DMH through its contracts with community providers and its Centers of Excellence. Young adult peer mentors are a premier example of an innovative practice that DMH has supported for years, contributing to local and national discussions about the role of peers system-wide.
Center staff have expertise in developing, implementing, and evaluating service delivery models. Drawing from this expertise, the Center partners with agencies to ensure that their service model innovations are evaluated and that empirical evidence informs funding and sustainability decisions. Center staff work with innovators to develop logic models and theories of change, implementation and evaluation plans, and apply PDSA cycles to continuous quality improvement.