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Engagement Skills & Building a Rapport with "Hard to Reach" Clients

  • Holiday Inn 4 Highwood Dr Tewksbury, MA, 01876 United States (map)

Presenter: Susan Dargon-Hart, LICSW

This workshop will highlight engagement skills necessary to build a positive rapport with individuals ambivalent about substance abuse treatment and recovery from the first visit to graduation. The Engagement Model presented is client-driven, anticipatory, and culturally sensitive. It will also include advocacy that may be crucial for family members in accessing appropriate health, mental health and substance use treatment and recovery services. The presenter will offer strategies and lessons learned through 22 years of clinical experience, and 15 years of program development and management. The model to be presented is rooted in the Evidence-Informed and Evidence-Based Practices of Relational-Cultural Theory and Cognitive Behavior Therapy, and relies heavily on using trauma-informed, strengths-based Motivational Interviewing (MI) for engagement.


Upon completion of this program, participants will (be able to):

•Understand how to implement two Motivational Interviewing tools/exercises to successfully engage clients.

•Identify and utilize treatment language that is strength-based, client-driven and builds rapport through role plays and exercises.

•Identify and utilize strategies to increase client retention.

•Increase awareness of needs and techniques to integrate trauma-informed care into engagement strategies.

•Learn how to effectively engage "hard to reach" clients who have a mental health diagnosis.

•Learn how to incorporate Relations/Cultural Therapy with clients who have a mental health diagnosis.

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